Someone on your team changes—they become quieter, more irritable, slower. Or someone breaks down during a meeting and opens up to you afterward. What do you do? What can you say? What do you need to document? And when are you crossing a line you shouldn’t cross?
In this book, I answer exactly these questions—with practical guidance that is legally sound and grounded in psychology. It isn’t a guide for people experiencing mental health issues themselves, nor is it an academic textbook. It’s a practical tool for anyone with responsibility for people.
You’ll learn the psychological fundamentals—how personality, stress, and mental health conditions actually work—what it takes to handle sensitive conversations effectively, and get cheat sheets for acute situations: approaching someone when you suspect something is wrong, having a return-to-work conversation after an absence, and navigating a crisis when you, as a leader, are the one struggling.
Throughout this practical guide, I examine each key topic from three perspectives: leaders, HR, and employees without management responsibilities. Ready-to-use language for difficult conversations, clear warnings about legal and ethical risks, and a comprehensive practical reference guide draw directly on my nearly 20 years of experience in therapy and corporate environments.